Warranty & Protection — Direct Discount Appliances
Every appliance is inspected, tested, and backed by warranty protection you can rely on. We also partner with Consumer Priority Service (CPS) to offer extended protection plans for long-term coverage.
Standard Warranty — 30-Day Functional Warranty (Included)
All purchases include a 30-day functional warranty that covers operational failures and defects that prevent normal use.
What the 30-Day Warranty Covers
- Mechanical failure (motors, belts, compressors)
- Cooling or heating issues (refrigerators, ovens, ranges)
- Electrical or operational malfunctions
- Any defect that prevents normal use of the appliance
How We Handle Issues
If an issue occurs within 30 days, we will diagnose the problem and repair the unit. If a repair is not possible, we will replace the appliance with a comparable model where available.
Extended Warranty Through CPS (Optional)
Customers may purchase extended protection plans through Consumer Priority Service (CPS) for 1–3 years of coverage that includes parts and labor.
What CPS Provides
- Nationwide network of authorized technicians
- Coverage for mechanical and electrical failures beyond the initial 30 days
- Flexible plan lengths (commonly 1–3 years)
How to File a CPS Claim
Visit CPS: www.cpscentral.com
Claims: go to the CPS website and choose File a Claim (or visit cpscentral.com → File a Claim)
Phone: 800-905-0443
What Is Not Covered
The following items are excluded from both the standard 30-day warranty and CPS coverage (unless specifically stated otherwise by CPS):
- Cosmetic blemishes such as dents and scratches
- Issues caused by improper installation
- Misuse, accidental damage, or intentional damage
- Normal wear and tear from regular use
- Damage resulting from home wiring, plumbing, or environmental conditions
- Missing accessories that were not included at the time of sale
- Food loss (for refrigerators/freezers)
Customer Responsibilities
- Keep your original receipt or proof of purchase — this is required for warranty service.
- Ensure appliances are installed correctly by a qualified installer; improper hookups can void coverage.
- Report any problems promptly — early reporting helps us resolve issues faster.
- Do not attempt self-repairs or service by unapproved technicians; unauthorized repairs may void the warranty.
How to Request Warranty Service
To request service under your included warranty or for assistance with CPS, contact us first and we’ll guide you through the next steps.
What to Include With Your Request
- Full name and contact information
- Model number (if available) and description of the issue
- Date of purchase and proof of sale (receipt)
- Photos or videos showing the problem (if possible)
Important Notes
- Customers are responsible for transporting the appliance for service or for paying any applicable service pickup fee.
- Replacements provided under warranty will be comparable in size and value to the original unit.
- Warranty coverage is for functional defects and does not cover preference-based returns.
- CPS extended warranties are typically non-refundable once activated — review CPS terms before purchase.
If you purchased an extended plan through CPS, please contact CPS directly for plan terms, claims processing, and authorized-service scheduling.
Why Shop With Direct Discount Appliances
- All units are tested & cleaned before sale.
- Save up to 60% off typical retail prices on name-brand appliances.
- Fast warranty response and clear, local support.
- Same-day delivery options available in many areas.
- Transparent pricing and straightforward warranty coverage.
